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Returns & Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at asharoseauthor@gmail.com. 



If your return is accepted, you'll be required to post the item at your own expense, you will be provided with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at asharoseauthor@gmail.com.

 

ΩDamages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Books that qualify as DAMAGED

  • A tear/rip/cut or visible scratch on the front of the book/dust jacket or spine larger than 1cm

  • Residue or marks on the front or spine that cannot be removed and are larger than 1cm.

  • Dents or crushed edges bigger than 1cm

  • More than one ripped or bent page that affects the text on the pages

  • Production defects (such as a missing finish)

Books that DO NOT qualify as damaged

  • Light scratches, marks or residue on the back of the book/dust jacket

  • Scratches or unevenly sprayed edges

  • Small white spots or scratches on sprayed edges, bleeding onto pages, or issues with the top or bottom edge of the book

  • Minimal creasing on top or bottom of the book spine, dust jacket, or corners.

  • Wavy pages

  • Ripped or damaged blank pages

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at asharoseauthor@gmail.com.

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